The hardest part being a small animal practitioner is THE CLIENT. I meet different kind of clients every single day. Some are nice, some are ok and some are really unreasonable as well as fussy. Something not very nice happened today. A client called me up and told me that his dog having hematuria(bloody urine) for 3 days post OHE(spayed).Happened I was the vet who had spayed his dog. I told him to bring the dog and urine sample for urinalysis. He brought the urine sample without bringing his dog. Thus, he was charged for the urinalysis.He immediately shouted at me and front office people. I knew it would happen.
"You were the one who spayed my dog and now causing my dog to have bloody urine,you want to charge me for the urinalysis??!!YOU WANT ME TO SUE YOU??!!!"
I was dumbfounded for a few sec.Then, told him that the bloody urine might not because of the spay. He screamed again "You're unreasonable, asking me to pay for the urinalysis? It's all your fault.who else can I blamed?" I was like err...hey excuse me,do you have proof to say that? I hate arguement. By stopping the arguement, I apologised to him and told him need not to pay anything. Urinalysis showed the dog is having cystitis.I informed the owner about it and his dog need to be on antibiotic for 2 weeks and of course its FOC. He didnt argue with me after I told him everything is FOC.
"You were the one who spayed my dog and now causing my dog to have bloody urine,you want to charge me for the urinalysis??!!YOU WANT ME TO SUE YOU??!!!"
I was dumbfounded for a few sec.Then, told him that the bloody urine might not because of the spay. He screamed again "You're unreasonable, asking me to pay for the urinalysis? It's all your fault.who else can I blamed?" I was like err...hey excuse me,do you have proof to say that? I hate arguement. By stopping the arguement, I apologised to him and told him need not to pay anything. Urinalysis showed the dog is having cystitis.I informed the owner about it and his dog need to be on antibiotic for 2 weeks and of course its FOC. He didnt argue with me after I told him everything is FOC.
I had spayed so many dogs and I have never encounter this kind of problem before. Where is the source of infection?
I am just so stressed up.Sigh...Life is just so difficult!!Everything is about money. Money control our lives emotionally. This was not the worst senario actually, I had met some extremely hard clients. Vet is not God. He/She sometime will fail to treat sick animals. Sometime it's not vet's fault when the animals unable to pull through from a disease. I feel upset when some of the clients blame all the faults to vet when their pets died. It's just ridiculous I reckon when pet owner makes this kind of assumption.
I am just so stressed up.Sigh...Life is just so difficult!!Everything is about money. Money control our lives emotionally. This was not the worst senario actually, I had met some extremely hard clients. Vet is not God. He/She sometime will fail to treat sick animals. Sometime it's not vet's fault when the animals unable to pull through from a disease. I feel upset when some of the clients blame all the faults to vet when their pets died. It's just ridiculous I reckon when pet owner makes this kind of assumption.
2 comments:
there's no use arguing with an idiot, maye that's a harsh word but if you did, it'll make you look like one.
FOC seems to be the magic word
yeah..FOC is definitely a soothing and happy phrase.
Post a Comment